MotherRucker Privacy Policy

Privacy Policy1. Who We Are
MotherRucker Carrying & Sling Library
19 Tower Road
Worthing, BN11 1DP, United Kingdom
Email: themightymamahood@gmail.com

For data protection purposes, MotherRucker Carrying & Sling Library is the data controller of the personal data we collect.

2. What Information We Collect

We may collect and process the following information when you make a booking, hire a sling or carrier, attend a consultation, or make a purchase:

• Your full name

• Postal address

• Email address

• Telephone number

• Booking or hire details

• Other information necessary to provide our services

We do not store credit or debit card details directly. Your card information is processed securely by Stripe, our payment processor. You can find Stripe’s Privacy Policy here.

3. How We Use Your Information

We process your personal data for the following purposes:

• To process and manage bookings, hires, purchases, and consultations

• To communicate with you regarding your loan, reservation, or purchase

• To send relevant updates about our services, events, or products (where legally permitted)

• To meet our legal and accounting obligations

4. Lawful Basis for Processing

We rely on the following lawful bases under Article 6 GDPR:

• Contract: to provide the services you have requested (e.g. sling hire, consultations, purchases)

• Legal obligation: to comply with financial and legal record-keeping requirements

• Legitimate interests: to communicate relevant updates and manage our business

• Consent: when you explicitly agree to receive marketing communications

You can withdraw your consent to marketing at any time by contacting us at themightymamahood@gmail.com.

5. How We Store and Protect Your Data

Your data is stored securely in accordance with our internal security policy. We take appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

If we ever need to transfer your data outside the European Economic Area (EEA), we will inform you and only do so with appropriate safeguards or your explicit consent.

6. How Long We Keep Your Data

We only keep your personal data for as long as necessary:

• Hire and booking records: up to 10 years for accounting and legal purposes

• Marketing communications: until you withdraw consent

• Consultation records: for as long as required to provide ongoing services or meet legal obligations

After this time, your data will be securely deleted or anonymised.

7. Sharing Your Data

We will only share your personal data with:

• Payment processors (e.g. Stripe) for secure transactions

• Postal or courier services when arranging deliveries

• Consultants or staff directly involved in your booking or hire

• Law enforcement agencies if required by law

We will never sell or rent your personal data to third parties.

8. Your Data Protection Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you

• Rectify any inaccurate or incomplete data

• Request erasure of your data where applicable

• Restrict or object to processing in certain circumstances
  
  

• Data portability — receive your data in a structured, machine-readable format

• Lodge a complaint with Information Commissioner's Office (ICO)
  
  

To exercise any of these rights, please email themightymamahood@gmail.com.
You can find more about your rights via the ICO at https://ico.org.uk.

9. Marketing Communications

We may occasionally send you information about our services, events, or promotions that we believe may be of interest to you. You can opt out at any time by clicking ‘unsubscribe’ in our emails or contacting us directly.

10. Payment Security

Payments are processed securely via Stripe. We do not have access to or store your credit or debit card details. Your card details can be removed from your account at the end of your hire period, or we can remove them upon request.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The latest version will always be available on our website. Significant changes will be communicated to you directly.

12. Contact Us

For any questions, requests, or complaints relating to your personal data, please contact:

MotherRucker Carrying & Sling Library
Email: themightymamahood@gmail.com
Address: 19 Tower Road, Worthing, BN11 1DP, United Kingdom

If you are not satisfied with our response, you have the right to lodge a complaint with the ICO (https://ico.org.uk).

Hires

Terms and Conditions of your Hire

Terms and Conditions

We want all parents to get the chance to use and enjoy our carriers safely so for all loans we’ll ask that you read and agree to our Terms and Conditions. You will have access to these Terms & Conditions online at all times. PDF or printed versions are available by request. We update our Terms and Conditions periodically, and so printed or PDF versions may not match those below. This web page contains the most current and complete version of our Terms and Conditions.

If you need any further explanation or help, please just ask by emailing themightymamahood@gmail.com

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1 – Online Registration for Loans
1.1 – To hire a carrier or sling you will be required to register for an account via https://motherrucker.myturn.com. This account will require up to date and accurate contact details.
1.2 – Your personal details will be kept in accordance with the General Data Protection Regulations 2018 and will only be used to contact you in relation to your loan.

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2 – Loan Cost and Duration
2.1 – All carriers are lent subject to availability, condition and suitability. Subject to availability up to 3 carriers may be borrowed at one time.  This may be limited to no more than 1 of each carrier type depending on demand and availability. Once a carrier is returned another loan may be made.
2.2 – The standard loan period is 2 weeks. Each carrier loan costs £12.50 for 2 weeks. The minimum charge for any sling or carrier loan is £12.50. At our discretion, you may arrange to borrow a carrier for a longer period.  The Loan Fee covers any complete 2 week period, agreed in advance so, you may hire a £12.50 sling/carrier for 4 weeks at a cost of £25.
2.3 – Carriers can be hired for a maximum of 3 months, subject to demand and at our discretion.

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3 – Deposit
3.1 – Your debit/credit card details are held via our payment gateway (Stripe), in lieu of a deposit, whilst you have a carrier on hire. Your card details are not passed directly to us at any time and we do not have access to them. When you have returned your hired carrier/s, you are able to remove your debit/credit card from the online system, if you wish to do so. Alternatively, we can remove them on request.
3.2 – The replacement of any lost carriers or accessories will be charged to the debit/credit card attached to your account unless other arrangements are agreed upon. Charges for lost components will be equal to replacement costs (including any postage costs). Charges for items damaged beyond normal wear and tear will be judged on a case by case basis.

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4 – Payment Methods
4.1 –  Loan costs are payable by debit/credit card only, by entering your card details at http://www.motherrucker.myturn.com . Your debit/credit card details are held via our payment gateway (Stripe), in lieu of a deposit, whilst you have a carrier on hire. Your card details are not passed directly to us at any time and we do not have access to them. When you have returned your hired carrier/s, you are able to remove your debit/credit card from the online system, if you wish to do so.
4.2 – If you request a reservation online, payment will be taken automatically on the day you have requested the hire to start.

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5 – Postal Loans and Reservations
5.1 – At our discretion you may be able to hire by post. For postal loans the standard loan period is for 2 weeks and loan fees are the same as in ‘in person’ hire. Longer hire periods may be considered. An extra charge will be made to cover postage and packaging. Your debit/credit card details must be entered on our ‘MyTurn’ software, as these are held in lieu of a deposit. Hire charges for postal hires may be charged via the online system.
At our discretion, we may give additional “bonus” days, free of charge, to cover some of the days taken up in the postal system.
5.2 – Carriers must be posted back to MotherRucker ON OR BEFORE THEIR DUE DATE. Carriers must be returned via a tracked and insured postal method. Please obtain ‘Proof of Postage’ in case a claim needs to be made against the postal/courier service.
5.3 – Reservations can be made via MyTurn and your Credit/debit card details must be entered into our online system prior to submitting a reservation request.
5.4 – You will be able to collect the carrier, subject to when it is next available and as agreed in advance. We cannot give guarantees for when carriers will become available, but will do the utmost to provide you with the best availability information available.
5.5 – If you cancel a reservation within 48hrs of a due collection, or fail to collect a carrier you have reserved, 50% of your loan fee will be charged to cover admin costs and possible loss of revenue incurred by holding the carrier for you.
5.6 – Postal loan and reservation services are made available entirely at the Library’s discretion and these facilities may be withdrawn or unavailable at any time without notice.

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6 – Late Returns and Loan Extensions
6.1 – If a carrier is not returned on its due date, then you will automatically be charged another two week hire the day after it was due as we will assume you want to extend your hire.
6.2 – If we are unable to collect payment, then you will begin to accrue an additional £1 per day per carrier in late fees until the carrier is either returned or you pay the outstanding hire charges and late fees.
6.3 – If for any reason, we are unable to deduct these fees via your credit/debit card, we will send you an invoice for the outstanding amount. This is payable on receipt and if it remains unpaid after 14 days, we reserve the right to report the sling/carrier to the Police as stolen, and/or proceed to Small Claims Court to recover the unpaid amount and associated costs.
6.4 – Under adverse or unforeseen circumstances we may reduce or waive fines for late returns as long as the late period is less than 7 days and has been agreed by us before the end of the loan period (this allows for things like postage delays).
6.5 – If we do not hear from you within 30 days from the end of your original loan period, we will consider the carrier lost and charge your card for the full retail price of the carrier.
6.6 – If we are unable to charge your card, we will send you an invoice for the cost of the carrier/s.
6.7 – If the carrier is still not returned & invoice remains unpaid, we will proceed to reclaim the cost of the carrier, and admin fees, via Small Claims Court.
6.7 – If you are unable to return your carrier by the agreed date due to Library staff illness/absence or holidays, we will extend your loan period for free and agree a new return due date with you.
6.8 – If you do not respond to our efforts to contact you regarding your late/overdue sling or carrier, we reserve the right to report the sling/carrier to the Police as stolen and proceed to reclaiming the cost of the carrier, and admin fees, via Small Claims Court.

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7 – Returning and Posting Carriers
7.1 – Returns can be made to the parcel box outside 19 Tower Road, Worthing, BN11 1DP. This parcel box can be used at any time, not just during opening hours. If this is not possible, the carrier may be returned by post on or before the return due date.  Please send us proof of postage so we know it's on its way.
7.2 – Carriers and accessories returned by post should be returned to: MotherRucker, 19 Tower Road, Worthing, BN11 1DP
7.3 – The carrier is returned by post at your own cost and risk; we advise that you use a tracked and insured shipping method and retain proof of postage. Please ensure you allow sufficient time for the carrier to arrive on or before its return due date.
7.4 – Please ensure that the carrier, and any accessories are packaged appropriately – we prefer that you ‘double-bag’ the carrier (carrier bag inside postage bag/ two postage bags), to prevent damage during transit.

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8 – Condition of the Carrier
8.1 – All carriers are checked before lending to ensure that they are in good condition and working order. The borrower may check the condition of the carrier prior to the start of the loan and must decline to hire the carrier before leaving the premises, if unhappy with its condition.
8.2 – If a carrier is received by post, any breaks or flaws that prevent its use should immediately be reported to the Library on receipt of the carrier. In such cases the hire fee will be refunded in full on return of the carrier however postal fees cannot be refunded.
8.3 – It is the borrower’s responsibility to check over the carrier before every use. Check all buckles, hems and seams ensuring that there are no tears, breaks, cracks or holes. If any damage is discovered, please stop using the carrier immediately and contact us.

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9 – Safe Use of Carriers
9.1 – ALL CARRIERS ARE EXTREMELY SAFE WHEN USED PROPERLY, HOWEVER MISUSE CAN CAUSE INJURY TO YOURSELF OR YOUR CHILD. IT IS YOUR RESPONSIBILITY TO ENSURE THAT YOU ARE USING THE CARRIER CORRECTLY AND THAT YOUR BABY OR CHILD IS SAFE AT ALL TIMES WHEN USING THE CARRIER.  MotherRucker Carrying Consultancy & Sling Library cannot be held responsible for any accident that results in injury or death whilst the carrier is in your care.
9.2 –  Carriers must only be used in accordance with the manufacturer’s instructions, though where there is a choice we may recommend particular carrying methods or positions.
9.3 – We suggest that after familiarising yourself with the instructions given, you then practice using the carrier with a doll/teddy or cushion/pillow so that you get used to the tying/fastening/adjusting methods.
9.4 – Always ensure that you seat your child correctly in the carrier and check any knots regularly as children do not stay still and straps and wrap passes can move or become loosened.
9.5 – If you feel any pain while using the carrier, change the carrying position or remove the carrier and contact us for advice.
9.6 – If you are unsure about anything you read in the instructions, are not sure what you’re doing or are at all concerned, please ask us. We can point you in the direction of lots of helpful sites to give you tips to make sure you’re getting the best out of the carrier and using it safely.

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10 – Care of Carriers
10.1 – Under no circumstances is smoking permitted whilst wearing or holding the carrier.  Please inform us if you are a smoker, or if there is a smoker in your home as we will need to carefully launder the carrier after it is returned. Smoking is known to increase the risk of cot death for babies, and these risks have been linked to babies being in close contact with clothing or objects contaminated with smoke particles.
10.2 – We cannot guarantee that there are no marks or hairs on the carriers we lend. Carriers are spot-cleaned and only laundered if necessary as freshly washed carriers will not be as soft or flexible as those that are not. If you would prefer to use a freshly laundered carrier please request this before you borrow.
10.3 – Please therefore avoid washing the carrier, though do spot clean any marks when they occur using washing up liquid and water/damp cloth/baby wipe. If you feel it is necessary that the carrier is cleaned while on loan to you, please contact us first for advice.
10.4 – We cannot guarantee that there are no animal hairs on our carriers, but we ask that all carriers be kept away from pets to minimise this possibility.  If you are very allergic to animal hairs, please request that the carrier be laundered before you borrow it to help reduce any potential reaction.
10.5 – Food and posset marks are expected when carrying children, but please keep the sling away from anything that may stain more permanently (oil, paint, pens, etc.), or anything that might damage it (scissors, Velcro, keys in your bag, fire, etc.). The cost of damage beyond normal wear and tear may be charged to the debit/credit card you have saved on our system.

All slings, carriers, instructions and accessories remain the property of Alana Cullen and Laurene Bizarro of the MotherRucker at all times, and all loans are subject to availability and at our discretion.

Consultations

12 – Consultation Ts&Cs
12.1 – We have a 24 HOUR CANCELLATION POLICY – Consultations, Workshop places/slots and Parenting Consultations missed or canceled less than 24 hours in advance incur full fees and we are not able to refund or transfer your booking

Purchases

13 – Retail Goods – Returns/Refunds/Exchanges
13.1 – We can only accept returned items that are unused and in their original, as new condition. Items must be in their original intact packaging, with all tags, labels, and instruction manuals undamaged.  We cannot refund items that have been used, worn, or washed. Returned items must be in fully resalable condition. If you are unsure if an item is suitable for you, please ask for advice and take advantage of our sling/carrier hire service to fully “road test” slings/carriers prior to purchase.
13.2 – If your purchased item is faulty, please contact us at themightymamahood@gmail.com We may request photographs of the item, and the fault, to send to the manufacturer/supplier, before we can assist with the problem. Once the manufacturer/supplier confirms that we are permitted to exchange your item, and we have received your returned item, we will endeavour to exchange it as quickly as reasonably possible. Please note we will not be able to refund items that have been damaged due to misuse.
13.3 – You are responsible for the cost of return postage. We suggest that you use a tracked, insured service, as items remain your responsibility until they are in our possession.
13.4 – Once we have received the returned item, we will send you a full refund for the purchase price of the item within 14 days of receiving the item back. We will refund the credit/debit card or PayPal account that was used for the original purchase. Please note the refund may take some days to appear in your account once we have processed your refund, with the time depending on your credit/debit card provider.